Responsible Gambling
At Betmera we take responsible gambling seriously. We want players in Canada to enjoy their time with us while staying in control. That means offering clear tools, plain information, and access to support so play stays safe and within personal limits.
Our player protection principles
We aim to provide a safe environment where players can make informed choices. We promote controlled play, transparency about available tools, and a non-judgemental approach to anyone who needs help. We encourage regular self checks and honest limits on time and money spent.
Activity-control tools
Players can use several tools to manage their activity. These include deposit limits, loss limits, session time reminders, account breaks, and self-exclusion. Tools are designed to be easy to set up and adjust from your account settings or by contacting our support team.
Deposit limits
You can set daily, weekly, or monthly deposit limits to control how much you add to your account over time. Limits are adjustable and take effect after confirmation to help prevent impulse increases.
Loss limits
Loss limits let you cap how much you are willing to lose within a set period. These are useful for managing bankroll and keeping play within a planned budget.
Time limits and session reminders
Set session timers or receive regular reminders so you can track how long you spend playing. Small breaks can help keep play balanced and reduce impulsive decisions.
Account breaks and self-exclusion
If you need a pause, you can take an account break or request self-exclusion for longer periods. Self-exclusion temporarily blocks access to your account and related services. If you choose this option, support staff can confirm the process and next steps.
Recognizing signs of problematic behaviour
- Chasing losses or increasing stakes to recover money
- Playing longer than intended or neglecting other responsibilities
- Feeling anxious or stressed about gambling activity
- Borrowing money or using funds meant for essentials
- Keeping gambling activity secret from friends or family
Practical tips for staying in control
- Set clear deposit and loss limits before you play
- Use session timers and take regular breaks
- Play only with money you can afford to lose
- Keep gambling as a form of entertainment, not income
- Talk openly with someone you trust if gambling becomes a worry
Professional help and support
If gambling is causing harm, consider reaching out to local support services, a healthcare provider, or community helplines. Many regions offer confidential counselling and support groups. If you need assistance setting tools or closing an account, contact our Help Centre and we will guide you through the available options.