Privacy Statement
This Privacy Policy explains how Betmera collects, uses, stores and protects personal information when you use our online casino and sportsbook services in Canada. We value your privacy and aim to handle data in a clear, practical way. This page describes the types of information we collect, how we use it, your rights, and how to manage your account data.
Types of data we collect
We collect several types of information to operate accounts, process transactions and provide a safe gaming environment. This includes personal, technical and transactional data.
Personal data
Personal data can include name, date of birth, contact details, government ID information provided for verification, and other identity-related details you submit when opening an account or verifying your identity. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from someone under the applicable legal age, we will take steps to remove that data.
Technical data
Technical data includes information about your device and how you access our services - for example IP address, browser type, operating system, device identifiers, and interaction logs. This data helps us maintain site performance, detect fraud and improve security.
Transactional data
Transactional data covers deposits, bets, wins/losses, withdrawal requests, payment method details and related correspondence. We use this information to process payments, comply with legal obligations and handle disputes.
How we use your information
We use collected data to:
- Create and manage your account and verify identity
- Process deposits and withdrawals and maintain transaction records
- Provide customer support and respond to inquiries
- Monitor activity to prevent fraud, money laundering and other abuse
- Improve our services and carry out security and quality checks
- Send service-related messages and, where you consent, marketing communications
Data protection practices
We implement industry-standard technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration and destruction. Access to personal data is restricted to authorised staff and service providers that need it to perform their duties. While we strive to protect data, no online system is entirely risk-free; we regularly review and update security measures.
Cookies and tracking technologies
We use cookies and similar tracking technologies to personalise your experience, remember preferences and analyse site use. You can manage cookie settings through your browser. Disabling some cookies may limit certain features of our site or app.
User rights
You have rights around your personal data, including access, correction and deletion where applicable. You may request a copy of the personal information we hold about you, ask us to correct inaccuracies, or request account closure. Some data may be retained as required for legal or business purposes even after account closure.
Access, correction and deletion
To access, correct or request deletion of your data, please use the account tools available on the site or contact our support team through the in-site help centre. We will respond as required and provide information on next steps and any limitations to the request.
Information sharing and third parties
We may share data with payment processors, identity verification services, fraud-prevention partners, service providers and any parties required by law. We require third parties to protect data and use it only for permitted purposes. We do not sell personal information to third parties.
Privacy policy updates
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the site or other available channels. Continued use of our services after an update indicates acceptance of the revised policy.